Project Arrow

Project Arrow is an initiative to transform India Post into a vibrant and responsive organization and to make a visible and positive difference in postal operations to benefit the customers. has been launched with objective of modernizing the post and makes visible, tangible and noteworthy differences in the post office operations that matter to “Aam Aadmi”.

The process of modernization of Post Offices began way back in April 2008 when Project Arrow was launched. The Project envisages up gradation of Post Offices in urban and rural areas both in terms of upgrading and enhancing the quality of service in ‘core areas’ and improving their ‘Look and Feel’. The project aims at creating a conducive and friendly work environment both for the staff and the customers visiting the Post Offices, providing all IT enabled services through secure connectivity, improving the service quality levels in the core business areas e.g. Mail delivery, Remittances both electronic and manual and Postal Savings schemes. The ‘Look and Feel’ activity focuses on improvement in Branding, Information Technology, Human Resource and Infrastructure.

Post Offices of Odisha Circle covered under "Core Operation"

Post Offices where "Look & Feel" work completed

Achievements and Award System

  • As per evaluations made on weekly basis through scoring systems, Post offices covered under Project arrow have started showing marked inprovement over their previous performance on all aspects of service.
  • Regional level and Circle level award Scheme has been implemented by Odisha Circle to reward one best working Supervisor, one PA and one Postman.