CSI

CORE SYSTEMS INTEGRATION (CSI) IN POST OFFICES

Core Systems Integration (CSI) is a major update in postal department.We call it a positive change towards achieving long term strategic goal which reads "Achieve the long term goal of financial self-sufficiency by generating surpluses from services (existing & new) outside our universal service obligation".

TCS is the CSI Vendor for DoP.

Following solutions will shape the customer centric organisation in right way.

  • Mail Operations will offer reliable mail delivery services, by using robust IT Systems for improving article tracking and volume visibility.
  • Logistics Post will provide end-to-end supply chain services through a technology-driven logistics network.
  • Finance & Accounts will automate accounting operations and bring efficiencies in day-to-day business areas like Cash Management, Asset Accounting, Budgeting, Inventory Management, Procurement and Liability Management.
  • Human Resource Management will maintain a single repository of employee data and improve HR Administration activities like Recruitment, Training, Promotion Payroll and Performance Management. It will also provide an Internal Portal which will allow the employees to perform self-service transactions, like apply leave, view/edit personal data etc.
  • Customer Interaction Channels will provide customer services through Call Centre, Web Portal and Mobile Devices. It will also enhance the functionalities of Post office counters.